Submit your paper to Pi2013 – 5th IWA International Conference on Benchmarking and Performance Assessment of Urban Water Services

Pi2013, the 5th edition of the IWA International Conference on Benchmarking and Performance Assessment of Urban Water Services, will be held in Medellín, Colombia, from April 9th to 12th, 2013. The local organizers, Empresas Públicas de Medellín are making a great effort to organize a great event in the first visit of the Pi series to Latin America. The call for papers has already been published in the conference website and you can already submit your paper proposal in the same website.

Pi2013 will be once again host to many of the world’s especialists on performance assessment and benchmarking. In addition, the conference will witness the official presentation of AquaRating, a new rating system for water and sanitation providers developed by the Inter-American Development Bank

Medellín, the host city, has undergone a great change in the past decades and is now an example worldwide on how culture and social involvement can change the face of a city. The conference will be held in a modern venue with high standard facilities and delegates will also have the chance to enjoy a beautiful city in a wonderful weather. The chance of making the use of this opportunity to visit other Colombian cities like Cartagena de Indias should not be discarded lightly.

The Benchmarking and Performance Assessment SG is making considerable efforts to increase the participation from low and medium income countries. Pi2013 will be a great opportunity for regional experts to share experiences with international colleagues and continue to contribute to the region’s development.

We encourage you to prepare a proposal and submit an abstract at the conference website. And we hope to meet you in Medellín next spring.

  • Pi2013
  • Medellín, Colombia – April 9th-12th, 2013
  • Deadline for abstract submission: December 30th, 2013

Conference topics

  • Benchmarking and performance assessment projects. Definition and establishment of performance assessment systems.
  • Decision support tools based on performance indicators.
  • Regulatory tools.
  • Benchmarking as a tool for multilateral agencies.
  • Experiences in low and medium income countries.
  • Managing service contracts with performance indicators.
  • Standardization and performance indicators.
  • Performance improvement – methodologies and experiences.
  • Benchmarking for water and sanitation services provision to the urban poor.
  • Data collection, data quality improvement and data boot-strapping.
  • Performance assessment and improvement of small water service providers.
  • The use of performance measures and benchmarking to support utility improvement.
  • Performance measures to support infrastructure asset management, business processes, customer service and organizational performance.


Welcome to the official site of the IWA Benchmarking and Performance Assessment of Urban Water Services Specialist Group.

The BPA SG is the forum for discussing, promoting, create networking opportunities and improving the state of the art in all activities related to the performance assessment and benchmarking of water services.

The topics covered by the group include performance indicators systems and the comparison of indicators, as well as benchmarking and performance improvement. Group members include practitioners, academics, regulators and consultants

The group is open to IWA members and always welcomes new members. Water utilities, associations, regulators and international bodies are welcome to use the group as a networking tool and a meeting environment to develop and extend their performance assessment and benchmarking efforts.

The BPA SG is in charge of the Pi Conference series (on benchmarking and performance assessment). The group meets at least once every year (in the IWA World Congresses or the Pi Conference of the alternate year). Pi2013 will be held in spring 2013 in Medellin (Colombia).