Lisbon 2014: Benchmarking and Performance Assessment content

The upcoming World Water Congress in Lisbon will have plenty of contents related to Benchmarking and Performance Assessment. Here are a few of the highlights that should not be missed.

Workshop: Performance Assessment & Benchmarking – Learning from Best Practices – Room Auditorium 4– Wednesday 10:30 – 12:00
An industry led 90 minutes workshop has been organized on the topic giving title to our specialist group. Although the SG has had no direct involvement in the organization of the event, the subject covered is of direct interest for most of us.

Session: “Right Price, Best Performance”. Room Auditorium 4 – 13:30 – 15:00

Following the workshop on performance assessment and benchmarking, the same room will host after the lunch break a session in which three of the papers seem to have a significant performance assessment content.


Regulation of water services will be a cornerstone topic in the World Water Congress. A Regulators forum will be held on Monday, a session called “Is Regulation Improving Water Services?” will take place on Room 1.07 on Tuesday and several platform presentations on the topic can be found in the program. Although performance assessment and benchmarking is only a part of regulating water services, the topic will surely interest many of our members.



The new rating system for water and wastewater services to be operated by IWA will have a significant presence in Lisbon. Users will be able to try the system hands-on at the AquaRating stand in the Exhibition area and several presentations will be made throughout the Congress. Please check all AquaRating contents schedule at the stand.

Lisbon 2014: Joint meeting with the Efficient Urban Water Management Specialist. Focus on Water Efficiency Metrics

One of the positive consequences of having a joint conference in Cincinnati with the Efficient Specialist Group, is the possibility of developing common work with other IWA professionals which are not regular attendants to our meetings.

For the Cincinnati conference, the management of both groups have identified the possibility of developing metrics to assess water efficiency. A workshop on the topic will be held in Cincinnati, and a preliminary meeting to organize such workshop will be held in Lisbon.

water efficiency

The meeting will take place on Thursday, September 25 at 13:30-15:00 in Room 0.07.

Elections in the BPA Specialist Group

After 4 years since it was created, the Benchmarking and Performance Assessment Specialist Group will hold its first elections for its management positions on September 24th, at 13:30 hours, during the World Water Congress next September in Lisbon.

voting urn

As approved by the Specialist Group in 2013, these are the conditions for all eligible candidates:


  • Candidates to be previous or current Management Committee members
  • Candidates to be nominated by at least 2 current or past Management
  • Committee members
  • -  Chairperson may appoint a vice-chair and a secretary
  • -  All SG members can vote at the SG meeting in the World Congress
  • -  Nomination process will be opened on August 24th until September 15th

Management Committee

  • Up to 5 SG members can be part of the Management Committee
  • Nomination process will be opened on August 24th until September 15th
  • Management Committee will appoint new members to be confirmed by the SG.

The MC is formed by the current SG Chair and Secretary, the past SG chairs, up to 5 SG members from an open call for candidates among all SG members and up to 3 Chairs of other IWA SG groups, members of the BPA SG, with common interests with the BPA SG and with reciprocity –with the BPA chair being MC member in those groups)

Nominations should be sent to

Submit your paper to Pi2013 – 5th IWA International Conference on Benchmarking and Performance Assessment of Urban Water Services

Pi2013, the 5th edition of the IWA International Conference on Benchmarking and Performance Assessment of Urban Water Services, will be held in Medellín, Colombia, from April 9th to 12th, 2013. The local organizers, Empresas Públicas de Medellín are making a great effort to organize a great event in the first visit of the Pi series to Latin America. The call for papers has already been published in the conference website and you can already submit your paper proposal in the same website.

Pi2013 will be once again host to many of the world’s especialists on performance assessment and benchmarking. In addition, the conference will witness the official presentation of AquaRating, a new rating system for water and sanitation providers developed by the Inter-American Development Bank

Medellín, the host city, has undergone a great change in the past decades and is now an example worldwide on how culture and social involvement can change the face of a city. The conference will be held in a modern venue with high standard facilities and delegates will also have the chance to enjoy a beautiful city in a wonderful weather. The chance of making the use of this opportunity to visit other Colombian cities like Cartagena de Indias should not be discarded lightly.

The Benchmarking and Performance Assessment SG is making considerable efforts to increase the participation from low and medium income countries. Pi2013 will be a great opportunity for regional experts to share experiences with international colleagues and continue to contribute to the region’s development.

We encourage you to prepare a proposal and submit an abstract at the conference website. And we hope to meet you in Medellín next spring.

  • Pi2013
  • Medellín, Colombia – April 9th-12th, 2013
  • Deadline for abstract submission: December 30th, 2013

Conference topics

  • Benchmarking and performance assessment projects. Definition and establishment of performance assessment systems.
  • Decision support tools based on performance indicators.
  • Regulatory tools.
  • Benchmarking as a tool for multilateral agencies.
  • Experiences in low and medium income countries.
  • Managing service contracts with performance indicators.
  • Standardization and performance indicators.
  • Performance improvement – methodologies and experiences.
  • Benchmarking for water and sanitation services provision to the urban poor.
  • Data collection, data quality improvement and data boot-strapping.
  • Performance assessment and improvement of small water service providers.
  • The use of performance measures and benchmarking to support utility improvement.
  • Performance measures to support infrastructure asset management, business processes, customer service and organizational performance.